How can we help?
Have you checked whether the answer to your question is covered by our Service Centre help section?
Got a specific problem and looking for a quick answer?
Our Service Centre has a big help section that is very easy to navigate and contains answers to all of the most frequently asked questions.
24/7 emergency hotline for reporting lost or stolen cards
| 24/7 emergency hotline for reporting lost or stolen cards – in Germany | 116 116* Mon-Sun: 00:00 - 24:00 |
| Emergency hotline for reporting lost or stolen cards – International | +49 30 4050-4050** Mon-Sun: 00:00 - 24:00 |
* Calles made from landlines within Germany are free
** Your phone service provider’s fees apply
All other telephone numbers at a glance
| Service-Telephone - private customers* | +49 (0)9602 936-0 Mon to Fri: 08:00 am - 05:00 pm |
* For calls from the German landline and mobile network, the amount of the fees depends on the prices of your provider / network operator.
| Business-Center - business customers* | +49 (0)9602 936-8600 Mon to Fri: 08:00 am - 05:00 pm |
* For calls from the German landline and mobile network, the amount of the fees depends on the prices of your provider / network operator.
Sparkassen Chat | +49 (0)9602 936-0 Mon to Fri: 08:00 am - 04:30 pm |
| Online-Banking-Hotline* | +49 (0)9602 936-8775 Mon, Tue, Wed and Fri: 08:00 am - 04:00 pm |
* For calls from the German landline and mobile network, the amount of the fees depends on the prices of your provider / network operator.
Our address and bank details
| Address: | Vereinigte Sparkassen Eschenbach Neustadt Vohenstrauß Sparkassenplatz 1 92660 Neustadt a.d.Waldnaab |
| E-mail : | info@vspk-neustadt.de |
| Fax*: | +49 9602 936-6219 |
| Postal address: | Vereinigte Sparkassen Eschenbach Neustadt Vohenstrauß Sparkassenplatz 1 92660 Neustadt a.d.Waldnaab |
| Sort code: | 75351960 |
| BIC: | BYLADEM1ESB |
* For calls from the German landline and mobile network, the amount of the fees depends on the prices of your provider / network operator.
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